Refund/Return Policy

At MyTrueLifestyle, your satisfaction is our priority. We want you to love your new home pieces as much as we loved creating them. If for any reason you are not completely satisfied with your purchase, we are here to help.
Please read the following guidelines carefully before initiating a return.

1. Return Eligibility

To qualify for a return or refund:
  • Items must be unused, unwashed, and in their original condition
  • Original packaging and tags must be intact
  • Requests must be initiated within 30 days​ of the delivery date
Returns that do not meet these conditions may not be accepted or may be subject to a restocking fee.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned:
  • Pillows and pillow inserts
  • Bedding and throws (unless defective)
  • Personalized or custom-made products
If you are unsure whether your item qualifies, please contact us before returning.

3. How to Start a Return

To initiate a return:
  1. Email us at mytruelifestyle@outlook.com​ with your order number and reason for return.
  2. Our support team will review your request and provide return instructions.
  3. Once your return is received and inspected, we will process your refund or exchange.
Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or incorrect item).

4. Damaged or Defective Items

If you receive a damaged or defective item:
  • Contact us within 7 days​ of delivery
  • Include your order number and clear photos of the damage
We will arrange a replacement or full refund at no additional cost to you.

5. Refunds

Once your return is approved and received:
  • Refunds will be issued to the original payment method
  • Processing typically takes 5–10 business days, depending on your bank or card issuer
Please note:
  • Original shipping fees are non-refundable
  • Return shipping costs are non-refundable unless the return is due to our error
You will receive a confirmation email once your refund has been processed.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different item, color, or size, please return the original item for a refund and place a new order at your convenience.

7. Late or Missing Refunds

If you have not received your refund within 10 business days after approval:
  • Check your bank account or credit card statement
  • Contact your payment provider, as processing times may vary
  • If the issue persists, contact us at mytruelifestyle@outlook.com

8. Contact Us

For any questions regarding returns or refunds, please reach out to:
Email:​ mytruelifestyle@outlook.com
We are committed to making your shopping experience with MyTrueLifestyle smooth, transparent, and worry-free. Thank you for trusting us to be part of your home.